Exchange Policy
Our Exchange Policy
Biri-Biri®, owned by Global Galaxy Vision Sdn Bhd (202401016663), allows exchanges for defective or incorrect items based on the original receipt/proof of purchase. However, in due to the nature of the sold products, exchanges must be made within 10 days of receipt or as marked delivered in the tracking system. We do not accept any return of tampered items. In the case of any evidence of products sent back being damaged, tampered or used, we will not be able to process refund or exchange.
Please notify us as soon as possible if there is any damaged or missing items upon collection. The customer shall then be responsible for sending the item to our warehouse within 7 days of notification. Once received, the exchange will be processed within 7 working days.
Shipping fees are non-refundable and we are not responsible for returned items lost in transit. In the event that the returned items are not received within 20 days of the receipt, the request for exchanges shall be forfeited. No requests for refunds or exchanges will be permitted after 10 days. For further assistance, please reach out via our Contact Us page.
Terms and Conditions of Exchange & Refund
Exchanges can be made within 10 days of receipt as notified by the delivery partner.
Conditions:
– Items must be unopened, unused, and in good condition, with original packaging intact.
Eligible Exchanges:
– The same item in a different size.
– Items of lower value (no reimbursement for the price difference).
– Items of equal or higher value (customer to pay the price difference).
Items Not Eligible for Exchange: Clearance items. Items with a broken seal. Promotional Item Exchange Policy: Items bought during a promotion can only be exchanged for other items within the same promotion, subject to stock availability. For items of lower value, no reimbursement will be provided. For items of equal or higher value, the customer must pay the price difference.
For return/exchange processes, please drop a line at baabaa@biribiri.co
Returns can be made within 30 days of placing your order.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.
How to handle your return:
• Register your return.
• Pack the products carefully and seal the return package.
• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the USA.
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
Debebe
7310 Fieldstone Lane
Brooklyn,NY 11220
Exchanges can be made within 30 days of placing your order.
How to handle your exchange:
• Register your exchange via the button above.
• Pack the products carefully and seal the return package.
• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU. The commercial invoice is not required for UK returns.
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
Debebe
7310 Fieldstone Lane
Brooklyn,NY 11220
Once we have received the returned package and registered it at our warehouse, your new size(s) will be sent out.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.
The right to return or exchange a product does not apply to goods which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert). Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats.
NOTE! You as the customer has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.
Of course, we want you to be satisfied with your product! We want you to have the opportunity to open the package and look more closely at the product no matter if it is bought on sale or at full price.
Offers that generate a discount when you shop for a certain amount does not apply if you decide to return items. You will not be able to keep your discount if the items you keep add up to an amount lower than the threshold.
For example, the offer states that if you buy for $100, you
receive a discounted price of $20.
You buy for $140 and than return items for $50, this gives you the total amount of $90 which is below the threshold. You will not keep your discount in this case.
If you have used an offer, for example “buy 3 pay for 2” and you wish to return one item, you have to
return all items. This offer is a package deal and you will not be able to keep that offer if you return an item.
As soon as your return is processed and approved, you will be refunded to the payment method used when making your order. It may take up to 5 business days for our Returns department to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order.
If you have not received a confirmation email regarding your return, we recommend that you trace the parcel on the courier’s website.
If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice, the returned goods will be corrected on your invoice.
PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.
