FAQ

Product Information

What makes Biri-Biri Baby Wet Wipes different from other wipes?

Biri-Biri Baby Wet Wipes are made with 99.4% purified water and plant-based ingredients, making them hypoallergenic, biodegradable, and free from harsh chemicals like alcohol, parabens, and synthetic fragrances. They’re thicker, wetter, and gentler than most wipes on the market, ensuring a safe and effective clean for your baby’s delicate skin.

Are Biri-Biri wipes safe for newborns?

Yes! Our wipes are specially designed for delicate skin and are safe for newborns. However, we recommend performing a patch test before regular use to ensure compatibility with your baby’s skin.

Are the wipes environmentally friendly?

Absolutely! Our wipes are 100% biodegradable and made with sustainably sourced, plant-based materials. They’re free from synthetic chemicals and designed to minimize environmental impact.

Can I use Biri-Biri wipes for purposes other than baby care?

Yes! Our wipes are versatile and perfect for cleaning hands, faces, and even surfaces like toys or high chairs. They’re great for on-the-go use too!

Usage & Safety

How should I store the wipes?

Keep the pack sealed when not in use to maintain freshness. Store in a cool, dry place away from direct sunlight.

Can I flush Biri-Biri wipes?

No, our wipes are not designed to be flushed, even though they are biodegradable. Please dispose of them in a trash bin after use.

What should I do if my baby has a reaction to the wipes?

Discontinue use immediately and consult a healthcare professional if irritation, redness, or discomfort occurs. We recommend performing a patch test before regular use, especially for babies with sensitive skin.

Are the wipes fragrance-free?

Yes, our wipes are completely fragrance-free to minimize the risk of irritation for your baby’s delicate skin.

Orders & Shipping

Do you ship internationally?

Currently, we ship within Malaysia only. Stay tuned for updates on international shipping!

How long does shipping take?

Shipping times vary depending on your location. Most orders are delivered within 3-5 business days. You’ll receive a tracking number once your order is shipped.

What if my order is damaged or incorrect?

Please contact our customer service team at [insert email] within 7 days of receiving your order. We’ll be happy to assist you with a replacement or refund.

Returns & Exchanges

What is your return or exchange policy?

We want you to be completely satisfied with your purchase. If you’re unhappy with your order, please contact us within 7 days of receiving your product. Returns or exchanges are accepted for unopened and unused items in their original packaging.

Check out our Refund or Exchange Policy for more information.

How do I initiate a return or exchange?

Email us at baabaa@biribiri.co with your order number and reason for the return or exchange. We’ll provide you with instructions on how to proceed.

Who covers the return shipping costs?

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

What should I do if I need assistance with an exchange or a defective/wrong item?

Please contact our Customer Service team within 48 hours of receiving your delivery for further assistance. baabaa@biribiri.co

Can I cancel my order?

Unfortunately, once payment has been processed, we are unable to cancel or reimburse. Please ensure your purchase is confirmed before completing the transaction.

Are there any exchange limitations?

We do not exchange non-damaged/non-defective products. Each receipt is limited to a one-time exchange. Additional charges may apply.

Can Biri-Biri refuse an exchange?

Baa. Biri-Biri reserves the right to refuse exchanges for items that do not meet the above requirements.

Vouchers, Rewards & Membership

Do you offer vouchers or discounts?

We occasionally run promotions, but we do not have a voucher or rewards program at this time. Follow us on social media or subscribe to our newsletter to stay updated on special offers!

Do you have a membership or rewards program?

No, we do not currently offer a membership or rewards program. Our focus is on providing high-quality, eco-friendly products at affordable prices.

Sustainability & Community

How is Biri-Biri contributing to sustainability?

Our wipes are 100% biodegradable, and our packaging is FSC-certified, meaning it’s sourced from responsibly managed forests. We’re committed to reducing our environmental footprint at every step.

Does Biri-Biri support any charitable causes?

Yes! With every purchase, we contribute to local orphanages, helping to create a brighter future for children in need.

Business Inquiries

I’m interested in partnering with Biri-Biri. Who should I contact?

We’re always open to collaborations and partnerships! For business inquiries, please email us at hello@biri-biri.co with your proposal, and our team will get back to you as soon as possible.

Can I sell Biri-Biri products in my store?

Yes! We’d love to work with retailers who share our values of sustainability and care. Reach out to us at hello@biri-biri.co to discuss wholesale opportunities.

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Still Have Questions?

Global Galaxy Vision Sdn Bhd 202401016663 (1562513-X)

Inactive

Inactive

Classes + Events

Pregnancy by Trimester

New + Expecting Parents

Inactive

Baby Gifts

Baby Boxes + Layettes

More Gift Ideas

Inactive

Boys Clothing

Boys Collections

Shop by Size

Inactive

Girls Clothing

Girls Collections

Shop by Size

Inactive

Baby Clothing

Baby Collections

Shop by Size

Global Galaxy Vision Sdn Bhd
202401016663 (1562513-X)