Privacy Policy

Biri-Biri® Privacy Policy

Last Updated: February 3, 2025

At Biri-Biri®, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, use our services, or interact with us. By using our website, you agree to the terms outlined in this policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, shipping address, billing address, payment details, and any other information you provide when creating an account, placing an order, or contacting us.
  • Automatically Collected Data: When you visit our website, we may collect your IP address, browser type, device information, operating system, browsing behaviour, and usage patterns through cookies and similar technologies.
  • Third-Party Information: We may receive information about you from third parties, such as payment processors, delivery partners, or social media platforms (if you interact with us through these channels).

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery.
  • Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
  • Marketing and Promotions: To send you promotional offers, newsletters, and updates about our products and services (only with your consent).
  • Website Improvement: To analyze website usage, improve our website’s functionality, and enhance user experience.
  • Legal Compliance: To comply with legal obligations, such as tax reporting or fraud prevention.

3. Data Sharing

We may share your information with:

  • Third-Party Service Providers: This includes payment processors, delivery partners, marketing platforms, and IT service providers who assist us in operating our website and providing our services.
  • Legal Authorities: When required by law or to protect our rights, safety, or property, we may disclose your information to law enforcement or regulatory authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We do not sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience by remembering your preferences.
  • Analyze website traffic and user behavior to improve our services.
  • Deliver targeted advertisements based on your interests.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal data, subject to legal obligations.
  • Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us at [insert contact email].

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of sensitive information (e.g., payment details).
  • Secure servers and firewalls to prevent unauthorized access.
  • Regular security audits and updates to our systems.

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Order information is retained for 3 years for tax and accounting purposes.
  • Marketing data is retained until you opt out or request deletion.

8. International Data Transfers

If you are located outside Malaysia please note that your data may be transferred to and processed in countries with different data protection laws. We will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: